8 Confessions Of A Former Verizon sales person | A former Verizon sales rep, let’s call him Steve, penned to us recently providing insider advice to any or all Consumerist visitors.

We had been excited because by understanding how the sales team at Verizon are paid, customers will get an advantage whenever haggling more than a brand new phone. Exactly Exactly Just What? Haggling!? More than a phone!? Yes, also you can certainly do it. Verizon Steve confesses all he understands, through the easy to the sublime…:

• Never get a 2-year agreement. “The only benefit to a 2 year agreement is a $50 cost savings on your own phone. Its not worthwhile. Make the $50 and obtain a one year then you can certainly update up to a phone that is new 10 months.”

• Verizon reps get lots of money from brand brand new lines and particular add-ons and text packages, make use of this. They won’t let a brand new client walk out of the home. “Play hardball, they’ll do just about anything to obtain the brand new lines. VZW makes $ from the solution, perhaps maybe not the phones. Inform them you don’t want to mail when you look at the rebate https://datingmentor.org/ashley-madison-review/. There does come a true point of diminishing comes back. As an example, in the event that you strolled in and desired a $39 plan and a totally free treo 700, maybe not gonna happen. But i’ve distributed nearly every non-PDA phone within the shop for the right deal. Also let them know you will choose the add-ons, and text package. Believe me right here, they are 2 associated with biggest metrics when it comes to reps. Get back the add-ons the following day and phone customer service to cancel your text package.”

• Mention the lost or stolen program getting 25% off a brand new phone, even though you’re under contract. Who’s to express you didn’t lose it?

• you could possibly get “a brand new phone (and brand new agreement) for the reduced price after one year. if you’re on an interest rate plan of $59.99 or maybe more,”

• Insurance is a rip-off. It costs a lot of and contains a $50 deductible.

• Tell them you’ll sign up for the Unlimited Data Arrange together with your Treo. “Speaking of Treos, frequently they provide a supplementary $100 off in the event that you have the Unlimited data plan. Have it.. Save $100 and cancel it the day that is next you don’t are interested. The leverage the following is amazing additionally for the reason that it end that is high package matters as a fresh activation in a roundabout way for the rep. None regarding the information packages are contractual. I prefer to share with the clients this to save them $.”

• Reps don’t get because money that is much you’re nevertheless in a agreement. The store reps won’t be as motivated to help you if you upgrade on the phone with Verizon.

• request a commitment credit regarding the phone prior to going to the shop. “One way to work the machine for those who have New Every 2 and so are out of agreement is always to call customer support, ask them to place you back in agreement, but require a commitment credit (up to $60 off the next months bill), then go fully into the store and employ your New each 2. The two credits can’t be combined and that’s the only method to get both. I’ve never seen this not work, while they could theoretically state which you currently got a credit, however the system are not too informative and I also have not seen that take place. Just be sure you understand the agreement guidelines for VZW in a state, and also make certain pay a visit to the shop with time to cancel the brand new agreement in instance you cant utilize the NE2.”

Benefit Cingular, Verizon, Sprint or T-Mobile and desire to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)

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• Cingular Arbitration Escape Script Addendum “After trying our technique, Jut stated: “Finally for each call they provided me with some sort of hurdle that we couldn’t bypass, such as the need my original finalized agreement at hand, or that we necessary to enter a brick-and-mortar shop, or claiming the computer systems weren’t attempting to pull up information they required.” We’ve got your handy rebuttal the following.”

Us a line at tips@consumerist.com if you’ve got any questions to ask or tips to share, just drop.

Editor’s Note: This article initially appeared on Consumerist.